Returns & Exchanges

We want you to love your blooma experience. 🌸
If, for any reason, you are not completely satisfied with your purchase, we are here to help.

🕐 Return policy

You can request a return within 14 days of receiving your order. The product must be sealed, unused, and in its original packaging. For hygiene and safety reasons, we cannot accept returns of products that are opened, used, or have damaged packaging.

📦 How to proceed

Send an email to itsblooma@gmail.com with your order number and the reason for the return. We will reply with instructions and the return address. The cost of the return will be borne by the Customer. Once we receive and inspect the product, the refund will be processed.

💰 Refunds

The refund will be issued after the receipt and verification of the returned product(s). The monetary refund is processed via the same payment method used for the purchase. The return shipping costs are covered by the Customer, except in specific cases, such as an error on our part or a defective product.

🎁 Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, we suggest placing a new order once you have received your refund for the return.